Mitel (Nasdaq: MITL), a leading provider of unified communications software solutions, announced today that TMC, a global, integrated media company, has named Mitel Contact Centre 6.0 as a Customer Interaction Solutions 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centres and teleservices since 1982.
Based on Mitel's Freedom Architecture, Contact Centre 6.0 helps IT departments to reduce costs, while extending in-office functionality to users in any location with an Internet connection. Contact Centre 6.0 can also be integrated in a VMware View-based virtual environment, enabling contact centre managers to deploy both contact centre and communications applications as a single unified solution in a virtual desktop environment, saving significant capital costs and centralising management and control.
“We're honoured to be recognised for this award. Our contact centre customers have consistently pushed for more flexibility in terms of managing their agents and integration capabilities with virtualised technologies of all kinds. With Contact Centre 6.0, they now have that flexibility,” said Andy Bull, managing director of Mitel SA.
“Mitel was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact centre and call centre technologies. Contact Centre 6.0 has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO of TMC.
“Customer Interaction Solutions magazine has been recognising innovative companies for 14 years, and Mitel has earned its place with this distinguished honour.”
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Mitel Networks is a global provider of business communications solutions and services, consisting of unified communications and collaboration software applications, IP telephony platforms, mobility applications and managed and network services. Mitel enables businesses of all sizes to move beyond basic fixed telephony tools towards integrated multi-media collaboration solutions, accessible from anywhere, helping to improve performance, gain competitive advantage and reduce costs. Mitel's global headquarters are in Ottawa, Canada, US headquarters are in Chandler, Arizona, and EMEA headquarters are in Caldicot, UK, with offices, partners and resellers worldwide. For more information, visit: http://www.mitel.com.