NHBRC to reopen customer care offices on 8 June to public

The National Home Builders Registration Council will resume offering its full service operations at its main provincial offices as of Monday, 8 June 2020, in line with the Level 3 Lockdown Regulations.

Offices that will be reopened include Sunninghill, Pretoria, Cape Town, George, Durban, Polokwane, Port Elizabeth, East London, Rustenburg, Bloemfontein, Kimberley and Mbombela. Our satellite offices in Tzaneen, Witbank, Bethlehem, Thulamela, Mafikeng, Klerksdorp and Newcastle will be phased in gradually.

"This is to ensure that we safeguard the health and safety of our employees and that the offices are compliant and suitable to accommodate our employees and customers; work is currently under way to deep clean and disinfect all offices nationally and distribute all the necessary personal protection equipment (PPE)," said Acting Chief Executive, Otsile Maseng.

Developers, contractors, home builders and housing consumers who need to interact with NHBRC are urged to only visit our offices when it is absolutely necessary for collection of certificates (ie, registration and enrolment) and to complete technical assessments.

We further encourage those who need to submit necessary supporting documents to do so from the safety of their homes or offices via our new e-mailing list as per the following contact addresses:

1. Gauteng: [email protected] 2. Western Cape: [email protected] 3. Eastern Cape: [email protected] 4. Free State: [email protected] 5. North West: [email protected] 6. Limpopo: [email protected] 7. Mpumalanga: [email protected] 8. KwaZulu-Natal: [email protected] 9. Northern Cape: [email protected]

Each of our offices has established a COVID-19 Task Team to ensure the continued safety of our employees and customers and all visiting our offices are requested to co-operate with the measures put in place.

As an agency of the Department of Human Settlements, we support all the national COVID-19 interventions aimed at providing citizens with dignified accommodation and access to clean water, thus contributing to reducing the risks of infection associated with overcrowding.