No e-toll discount - SANRAL

The South African National Roads Agency (SANRAL) has clarified the confusion around what appears to be discounted e-toll debt appearing on customers' invoices.

The statement follows reports that an administrative glitch has mistakenly cut monies owed.

"The reality is that all e-toll debt incurred prior to 1 September 2015 is not included in the invoice," says Vusi Mona, spokesperson for the agency.

"You will recall that, as part of the new dispensation, we had offered a 60% discount on historic e-toll debt, or debt between 3 December 2013 and 31 August 2015. That debt was ring-fenced to enable us to roll out of the once-off 60% discount."

Mona advised motorists to read the notes at the end of the invoice - see extract below - where this is clearly stated.

All records of travels on the e-toll network are recorded and available to anyone on request should they want to check their total debt.

"Motorists can simply contact the e-toll customer services online at: www.sanral.co.za, or via the call centre: 0800 726 725, or e-mail: [email protected] or visit an e-toll customer service centre at a mall or along the Gauteng e-roads, while in Gauteng. If they are registered, they can also log on to the Web site to see what they owe," says Mona.