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Use SMS to reconnect with customers

For many non-essential businesses, the global lockdown has meant that they’ve had to shut their doors and hope for the best. But as the restrictions start to ease up, and business owners breathe a sigh of relief, reconnecting with customers is a top priority and SMS is the perfect tool for it.

Here are a few ways SMS can help businesses reconnect and engage with their customers again.

1. Discounts and special offers

Get feet through your doors, or checkouts on your Web site, by offering your loyal customers special discounts via SMS. Whether it’s a simple 10% off using a special code, or even a coupon sent as an SMS attachment, SMS makes it easy for you to remind your customers that you’re back in business.

2. Personalised campaigns

Launching a new product that you know appeals to a certain audience? Well, why not create personalised SMSes and tell your interested customers about it? Use our Web App to create different contact groups and set up your personalised fields. You’ll be sending those messages out in no-time.

3. COVID-19 precautions

Use SMS to let your customers know that you’re taking every step to ensure their safety when they come into your store. Send a downloadable PDF or infographic as an SMS attachment detailing what protocols your store follows to make sure your customers stay COVID-free when visiting.

4. Important notifications

As restrictions lift, many countries still have curfews in place. Make sure your customers know your operating hours by sending them a quick SMS message. You could also encourage your customers to use online services when your doors are closed.

5. Well-wishes and thank yous

Your customers are the heartbeat of your company, and need to know they are valued and appreciated. Send a message to all of your customers thanking them for their continued support and wishing them well for the year to come. You’ll be surprised at how far “going that extra” mile can take you.

Need some more ideas? Here are some templates we’ve created just for you.

SMS is versatile and available on all mobile phones, making it the perfect tool for your business to reconnect with your customers. Sign up today, get creative and start sending!

Editorial contacts
Shereen Griebenow [email protected]