CWU withdraws its application for an interdict against MTN

MTN is pleased with the decision by the Communications Workers Union (CWU) to withdraw its interdict application against MTN.

The CWU has lodged an interdict application which sought to halt MTN from going ahead with its plans of outsourcing some of its call centre facilities.

MTN believes that it has been vindicated by the CWU's decision to withdraw its interdict application and believes that this decision further affirms that MTN has conducted itself in a reasonable manner and had been engaging the employees in in good faith.

Earlier this month, MTN announced its plans to outsource some of its call centre facilities. MTN disclosed that it will adopt a hybrid outsource model which will result in some call centres being outsourced to an experienced third party vendor while others are retained in-house.

This move is aimed at optimising MTN's operations and enhancing customer experience. The finalisation of this commercial undertaking will enable MTN to streamline its operations and focus on its core competencies, improve its ability to offer its customers a better customer value proposition and reduce operational costs.

"MTN will continue to maintain an open door policy with the union on the matter, in order to reach an outcome that will benefit all the parties concerned, including our customers," says Nhlanhla Qwabe, Chief Human Resources Officer: MTN SA.