MTN distances itself from parody Twitter account

MTN has noted a parody social media account that masquerades as an official MTN Twitter account. The reported response from this account to an MTN customer, which MTN regards as insensitive, was not sanctioned by MTN.

The company urges its customers to disregard this Twitter handle, as it is not an official MTN Twitter handle but a parody account that was opened and shut down in 2016.

Approximately six parody accounts purporting to be MTN Twitter handles have been opened since 2013. Twitter has suspended some of these accounts, while others became inactive after being discovered.

MTN has contacted the customers who have received feedback from these accounts and advised them of that fact.